Frequently Asked Questions

What is different about a TLC Property?

We believe home is more than a place for your belongings—it's a feeling. TLC goes beyond traditional property management to create communities where residents feel cared for, supported, and truly at ease.

With responsive on-site teams, 24/7 emergency maintenance, pet-friendly living, and thoughtful services design to meet you where life happens, we focus on the details that make everyday living better. We don't just manage apartments, we care for you. Because at TLC Properties, You're Home.

Are there upfront costs to apply?

$50 application fee per applicant 18 and older
$395 administrative fee per apartment home

Additional “move-in” costs include utilities, deposit alternatives, parking, etc. Application and admin fees are non-refundable.

What does the administrative fee cover?

The one-time administrative fee reserves your apartment home and covers all administrative handlings regarding move-in/move-out and throughout your residency.

What are your income and credit requirements for approval?

• 600+ Credit score

• 2.5 times the proposed monthly rent

Not meeting these requirements does not mean automatic failure. Conditions may be applied if these requirements are not met.

What are the grounds for my application to be denied?

• A balance due to another rental agency

• Bankruptcy filed within the past year.

• Eviction action within the past 3 years

• Criminal history (please contact the property for more clarification)

What is Renter’s Insurance?

Renters insurance provides coverage for damage or other incidents to the apartment home. TLC requires all residents to obtain renters insurance either through their community or through a third party if personal property coverage is needed. If obtained through a TLC community, it will be a liability policy only.

What is a LUX Lease?

Designed for those who want the freedom to move with ease, LUX Lease provides a simple agreement after a 60-day commitment. Whether you're seeking new adventures or pursuing opportunities, LUX Lease is your key to living without limitations.

Month-To-Month Flexibility — Live where you want, for as long as you want.
Just an additional $100/month — An affordable way to elevate your lifestyle.
Move with a 7-day notice — Start with confidence, knowing your options are limitless.

LUX Lease lets you adapt and thrive with the freedom to move when life calls. Limited availability— secure yours before it's gone. Ask the Leasing Team at your desired community about LUX Lease today.

What are FLEX Payments?

FLEX Payments are an alternative way for residents to split their monthly rent payments into two payments on the 1st and the 15th of the month. This flexibility helps our residents better align payments with their financial schedule, reducing the risk of late fees and offering more control over their monthly budget.

Can I sublet my apartment home?

Subletting is not allowed at any point during your lease, this includes Airbnb, VRBO, or any similar platform.

What is an “Active Adult” community?

Active adult communities offer upscale amenities, engaging events, and conveniences that you would expect from a 55+ Community but are open to any qualified applicant.

What is SOAR?

SOAR stands for "Serve Our Adult Residents".

We do this by partnering with Phoenix Home Care & Hospice to offer supplemental wellness and lifestyle concierge services. SOAR services include wellness support, house-cleaning, grocery shopping, dog walking, and more. Please contact the property staff to determine if these services are included in your time with TLC Properties.

Is parking included?

Parking is open to residents and guests on a first-come, first-served basis. Covered parking and detached garages are offered for an additional monthly fee, both subject to availability.

How are maintenance issues handled when the office is closed?

We offer on-call maintenance for emergencies outside office hours, please call (316) 500-2830.

Is your community pet friendly?

Absolutely! Union Mill Apartments is a pet-friendly community, and pets are more than welcome in our community.

Is there a pet fee or monthly pet rent?

We require a one-time pet fee of $300 per pet, due at move-in or when the pet joins you. There is no monthly pet rent, even for short-term or corporate stays.

Are there breed, size, or weight restrictions?

No. Union Mill Apartments has no breed, size, or weight restrictions, making it easy to bring pets of all shapes and sizes.

How many pets are allowed per apartment home?

Residents may have up to three pets per apartment home, in accordance with TLC Properties’ pet policy.

Do you offer pet amenities or nearby pet-friendly areas?

Yes! Union Mill Apartments features an on-site dog park and interior courtyard, giving your furry friends a convenient place to play and stretch their legs.

Can I add a pet after I’ve already moved in?

Yes. If you decide to bring a pet after move-in, simply notify the leasing office, complete the required pet documentation, and submit the one-time pet fee at that time.

Are pets allowed with short-term or corporate leases?

Absolutely. Pet policies are the same for all residents, regardless of lease length. Short-term and corporate residents enjoy the same pet-friendly accommodations as long-term residents.